Frequently asked questions

1. I am an eBIZ Retailer and have sent Demand Draft for the purchase of eBIZ package and have accumulated 10K PVs and became eBIZ representative but still I am unable to access my genealogy area?

Answer: In order to do the needful please send the followings :
1) Acceptance of Agreement ( Acceptance Form ) duly signed by you and your sponsoring Representative as witness.
2) Bank Demand Draft details (i.e. Bank Demand Draft Number, Issued Date, Issuing Bank etc.)
3) your eBIZ account details (i.e. Tracking ID, Distributor ID, Username etc.).

2. I have purchased eBIZ Package and have helped two existing eBIZ Retailers in my organization to buy eBIZ Package and hence become eBIZ Representative. My organizational eBIZ representative are working very hard and I am getting commissions due to the business generated by them. Would I continue to earn commissions forever, if I keep on maintaining my qualifying conditions every year?

Answer: eBIZ.com is engaged in selling its Packages / Products / Services as a Business and to teach the masses fundamental computer learning as a mission through its Direct Sellers. Any person, who wishes to become eBIZ Representative and wants to be engaged in promotion of our Business / Mission, is given incentives / commissions. But the commissions earned by an individual are directly proportional to his/her involvement / participation in promotion of our Business / Mission. If any eBIZ Representative is not actively involved in development of the business of his organisation or not promoting the Mission of Computer Literacy among the masses or not participating in any event organized by eBIZ / eBIZ leaders or not conducting any event by himself / herself or reluctant to Teach / Train / Help personally sponsored eBIZ Representatives in promoting the eBIZ mission, the company reserves the right to deny all pending, forthcoming as well as on going commission without any intimation to such eBIZ Representatives. In that condition the decision of eBIZ.com would be the final. All our eBIZ Representatives are requested to write to us in case they are aware of any such case.

3. Can I get my Group Incentive uninterruptedly without helping my personally sponsored and downline Representatives?

Answer: No, in order to generate Incentive you need to work hard and motivate and trained continuously your organizational Representative.

4. I have Purchased eBIZ Package and have sent the cost but after sending the cost I want to cancel the purchased product and want to seek the refund, What is the procedure for refund?

Answer: A sum of Rs. 310 (inclusive of GST) would be deducted as processing charges if we receive the request of cancellation of the package within 48 hours from the date of placing order for purchase.

Rs. 625 (inclusive of GST) would be deducted as processing charges if we receive the request after expiry of 48 hours from the date of placing order for purchase and within 30 days from date of receipt of cost of the package.

Rs 925 (inclusive of GST) would be deducted as processing charges if we receive the request after 48 hours from the date of placing order for purchase and within 30 days from date of receipt of cost of the package but after dispatch of the package by the company (these deductible charges are subject to the condition of package contents which is sent back to us by the purchaser), if contents are damaged then the same would not be eligible for refund / cancellation.

5. I have purchased eBIZ Package, due to non availability / wrong address or any other reason it was not received by me and send back to the company, what is the procedure to get it back?

Answer: Since there is a cost involve in resending the package to the purchaser, so in order to get back the returned package, purchaser has to send a demand draft of Rupees 310 with modified shipping address, if any. Address can be provided online by filling the details in logged in area of Retailer / Representative. Also the said package could be collected from the eBIZ office personally by showing the identity proof(s).

6. I am not satisfied with the Package / Product / Service and have sent the payment. For refund, as per the policy of the Company I failed to intimate for the cancellation of my Package / Product / Service within the allotted time (which is 30 days from the date of payment received by the company). What should I do to recover my money paid towards purchasing of eBIZ Package / Product / Service?

Answer: If you are not satisfied with the Package / Product / Service you need to write for cancellation at support.ebizel.com and send the physical Package / Products / Services (if any) within 30 day. We will not consider cancellation if your request for cancellation is received after the expiry of this period. After an expiry of this period, we cannot refund the money paid towards purchase of any of eBIZ Packages / Products / Services in any circumstances as after the expiry of this period the Incentive with respect to your sale is already paid to your Selling eBIZ Representatives.

7. Is it necessary to attend National Conventions or any other event organized by eBIZ ? What would happen if I could not attend such events due to some unavoidable circumstances?

Answer: Yes, it is mandatory to attend National Conventions organized by eBIZ, if you want to participate in our Business / Mission. Failing which you will be denied the benefit of all your organizational sales. But in case you could not attend due to some unavoidable circumstances, you need to write a letter to the company with the documentary proof for justifying your circumstances. On the basis of the documents produced by you, company would decide whether to waive your attendance or not. The decision of the company in the regard would be final. However, if you do not wish to participate in promotion of our Business / Mission and Just want to LEARN through our courses and want to use our Product / Services, then it is not mandatory for you to attend these events.

8. How many Quizzes an eBIZ Representative needs to pass successfully in a year (from the date of registration) to continue to get the benefit of the Business generated, if any?

Answer: In order to get the benefit of Business it is mandatory to promote eBIZ Mission. As a part to this Mission every year an eBIZ Representative needs to pass the final Quiz of at least one course. He/she can get access to the final Quiz only when he/she successfully passes Quizzes on all chapters of that particular course.

9. Is it necessary to help Free Students to pass online Quiz on Free Basic eBIZ Educational Package to earn commissions for the next year by an eBIZ Representative?

Answer: Yes, each Free Student sponsored by an eBIZ Representative will have to pass the final Quiz of at least one course. One can get access to final Quiz of a course only when he/she successfully passes all chapters Quiz of that particular course.

10. How many Free Students are to be sponsored by an eBIZ Representative to get the commissions continued for the next year?

Answer: An eBIZ Representative will have to sponsor two Free Students every year.

11. How can I get my lost password?

Answer: Send us a written request along with a Bank Demand Draft of Rs.180/- inclusive of GST, in favour of eBIZ.com Pvt. Ltd., payable at New Delhi to get your lost password or Tracking Id. Please, include Distributor ID, Username and Mailing address with the request. We will send your password or Tracking Id by courier as soon as we receive your request.

12. Can an eBIZ Representative share information of any other Programme / Business or sign up other eBIZ Representative in any other similar Programme / Business?

Answer: No, this is absolutely not permitted. If any complaint is received that any eBIZ Representative is sharing information with other eBIZ Representatives of any other Programme / Business, then all pending, forthcoming as well as on going commission from the company, will be denied to him/her with immediate effect without any notice.

13. As many eBIZ Representatives are earning very good income through eBIZ Business opportunity so can I advertise indicating you may earn some amount per month or per week for attracting new eBIZ Representatives?

Answer: No, this is not legal to advertise any earnings as eBIZ incentive plan depends upon real hard work, which includes learning from the Company and then Teaching / Training / Helping to others as many eBIZ Representatives may not do what is required to be successful, so they will not earn anything. It is very important to understand everything about eBIZ Mission / Business before promoting eBIZ Business / Mission. In case, you invite any legal problem due to any bad advertisement / promotion or due to lack of knowledge to explain / express our Business / Mission to Law enforcing Authorities, company will not be responsible for the same.

14. I have wrongly entered my Username. How can I change it?

Answer: Any kind of modification in Username is not possible once the online registration process is over.

15. What is the procedure for the Transfer of purchased Product?

Answer: Post your request at support.ebizel.com. company will investigate your request, if approved we will send you transfer form and other details via email.

16. How can I get the Username and password of a transferred Product?

Answer: After transfer takes place we will mail all the details at the address provided by you on the transfer form.

17. I have not submitted the photocopy of my PAN card. Would I be eligible to receive my commission cheques/TDS certificate?

Answer: If you have not submitted a photocopy of your PAN card, then please send it as soon as possible. We will not issue any Incentive cheque in absence of proof of your PAN card.

18. How much time does it takes in activating the genealogy area if payment for the purchased package is made by cheque?

Answer: We do not entertain payments through cheques. The payment for purchase of any Package / Products / Services should only be made through Demand Draft payable at New Delhi or through NEFT / IMPS ( online banking ).

19. When my genealogy area get activated?

Answer: Purchase of eBIZ Package:
eBIZ Representatives accumulating 10k PV by purchasing eBIZ Package and sending Bank Demand Draft. The Genealogy Area would be activated on the receipt of such Demand Draft.
Purchase of eBIZ Products :
eBIZ Representatives accumulating total 10k PV by purchasing various Products. The Genealogy Area would be activated after the cancellation period is over of these purchased Products.

20. After purchasing the Product online I could not send the money on time and the Purchased Product is disabled. Can this disabled Purchased Product be again enabled?

Answer: If your Purchased Product is disabled due to non-receipt of your payment within 10 days then it can not be reactivated / enabled.

21. Why one of my eBIZ Representative name from my organization is shown in black?

Answer: If any of the names is shown in black, it means the Purchased Product has been disabled.

22. I have sold eBIZ Packages to many people in my organization; still I have not received any Incentive. Why?

Answer: You start receiving commission only when you fulfil the criteria fixed for commission earning. In order to receive your first commission you must accumulate 30K BV with 1:2 or 2:1 ratio in both legs and out of these 20K BV must be accumulated via sales of eBIZ Packages under your direct sponsorship.

23. I have seen online the last commission earned but I have not received it yet.

Answer: If you are 18 years of age or more and have sent us the photocopy of your PAN card then you are requested to wait for at least 10-15 days depending on the location of your residence as all commission cheques are sent either through courier or speed post / registered mail. If you do fulfil the mentioned conditions and still have not received your cheque within this period then send / post your query at support.ebizel.com. However we strongly recommend to set up online transfer by way of sending NEFT details to us.

24. I have updated my address in update profile, but I am still receiving cheques at my old address.

Answer: The modification done in the address through the update profile is only for public view (for Sponsor and eBIZ Representatives only). So after updating your address through update profile option send us your new address along with your Tracking ID, Distributor ID, Username and any Photo ID (Passport, Voter ID Card, Driving License, PAN card etc) at support.ebizel.com for updating your current mailing address in our records.

25. Can I register Free Student anytime I want?

Answer: You have to register Two Free Students every year.

26. Who is an eBIZ Retailer?

Answer: An eBIZ Retailer is one who can get oneself registered as an eBIZ Retailer without purchasing any Package / Product / Service. However we will provide courses available in Free Basic eBIZ Educational Package to all our eBIZ Retailers. Retailers are not eligible to get any Incentive under any Inventive plan.
These eBIZ Retailers can earn by way of purchasing the eBIZ products at retailers price and sell them at any price below MRP and can earn the difference. eBIZ Representative can also earn this difference along with Retail and Group Inventive Plan.

27. Who is an eBIZ Representative?

Answer: Any eBIZ Retailer who has Purchased eBIZ Package or Products and have accumulated 10K PVs. eBIZ Representative is provided access to genealogy and all our services. eBIZ Representative can also earn through Retail and Group Incentive Plans, if they wish to promote our Business / Mission, by way of working very hard.

28. Can I join any other Marketing company dealing with same/different product and doing the business of similar nature ?

Answer: No, you can not join any other Marketing company selling same/different product or any other business of similar nature. If we receive any complaint against you that you have joined any other Marketing company or Business of similar nature then you would lose your right to get all pending, forthcoming as well as on going commission from eBIZ.

29. Can we make the payment ( Cash / Demand Draft / Cheque ) for the purchase package to our selling eBIZ Representatives on behalf of Company ?

Answer: Cost of Package should be paid only through Demand Draft / NEFT / IMPS and directly to be sent to the company by the purchasing eBIZ Representative. If any payment on behalf of the company is made to any selling eBIZ Representative through any mode, company will not be responsible for any loss ( if any ). The purchasing eBIZ Representative himself / herself will be responsible for any such loss ( if any ).

30. By purchasing more than one eBIZ Packages in my name, can I create Multiple Business Centers in my organization to create more income?

Answer: No, you can not create multiple positions and buy more than one eBIZ Packages. As creation of Multiple Business Centers to generate more income is not allowed and violation of this would result in cancellation of all the created Multiple Business Centers without any notice.

31. I have purchased eBIZ Package. Can I purchase another eBIZ Package on the name of my spouse?

Answer: Yes you may do so.

32. Why my last name is appearing twice?

Answer: You might have entered your first name twice or entered the same name both in first and last name. Kindly send / post us a request at support.ebizel.com with your Tracking ID, Distributor ID and Username for correction of the same.

33. What will happen if any eBIZ Representative is found to involve in anti-company activities?

Answer: This is very serious, if any eBIZ Representative is found not working in accordance with our LEGALS (Terms and Conditions) / FAQs or found to indulge in any anti-company activity in any manner or found disturbing the private or public business meeting or free teaching seminar organized by eBIZ Representatives or by the company, all pending, forthcoming as well as on going commission from the company, will be denied to him / her with immediate effect and without any notice.

34. I am sending / posting lots of queries to the company but not getting any response?

Answer: It has been observed that many eBIZ Representatives are sending irrelevant queries and asking irrelevant question unnecessarily on continuous basis. We have given all the required information about the Company and all other details on our website. So it is advised to all the eBIZ Representatives to visit our website in order to know their concerns or ask their introducing active senior Leader eBIZ Representatives. Please note no irrelevant queries would be replied by the company. Please do not ask about anything which is not given on our website.

35. My password and other details are disclosed during online registration for the purchase of eBIZ Package, what should I do now?

Answer: It is your duty to change all the confidential information like password etc. immediately, after taking all the information from your Selling eBIZ Representative. We will not be responsible for any mishappening in this regard.

36. In order to advertise eBIZ Business / Mission through the print media do I need to seek any permission from the company?

Answer: Before advertising you must send us the advertisement material for approval. Severe action would be taken if we observe any bad advertisement (which violates any of the law of the land or public policies) without permission of the company.

37. Is it necessary to follow LEGALS (TERMS AND CONDITIONS) and other information given on the website www.ebizel.com for promoting eBIZ Business/Mission?

Answer: This is mandatory to follow our LEGALS(TERMS AND CONDITIONS), FAQs and other information given on our website. Any anti-company activities or non performance of any activity / activities as required for promotion of eBIZ Business / Mission would amount to suspension / cancellation of all pending, forthcoming as well as on going incentive and denial of continuation of contract. Decision of the company in this regard would be final.

38. How much time does it take to get my earned commission cheque?

Answer: The commission cheque to the qualifying eBIZ Representatives will be reached by courier or speed post within 20 days from the day commission is calculated. Online commission / NEFT will be transferred directly to your Bank account provided by you within 8 days from the day commission is calculated. If the payment not reached at your Address / Bank Account within these specified periods, you are requested to post / send your query at support.ebizel.com with details of the earned commission.

39. I have attended various Conventions / Seminars / Workshops / Training Programmes and Silver / Gold / Diamond / Diplomat and above meet organized by eBIZ and now I want to organize a Convention / Seminar / Training Programme or Silver / Gold / Diamond / Diplomat and above meet on my own. Can I do so with the help of my Leaders?

Answer: Yes, you may organize any Convention / Seminar / Training Programme or Silver / Gold / Diamond / Diplomat and above meet on your own. In order to conduct any such event, you need to inform and seek approval of President eBIZ.com Pvt. Ltd. We strongly recommend the entry fees ( if required ) for any event should be taken only for meeting the expenses of the event and no additional charge should be taken in any circumstances. eBIZ Representative sharing any portion of money for promotion of any event organized by eBIZ.com Pvt. Ltd. or by them or by any leaders would be viewed very seriously. President eBIZ.com Pvt. Ltd. or any Leader authorized by President eBIZ.com Pvt. Ltd. can investigate the total amount collected and spent for conduct of any event organized by any eBIZ Representative. Please note that any taxes (if applicable) is the liability of the organizing eBIZ Representative(s) of such event and company will not be responsible for any taxes (if applicable).

40. Is it necessary to attend the compulsory events organized by eBIZ ?

Answer: Yes, It is mandatory to attend the compulsory events organized by eBIZ, Failing which will denial of any benefit as well as stop addition of BV of his / her organization.

41. Could I share information which is not given on our Website www.ebizel.com but provided by our senior selling eBIZ Representatives or others for the promotion of eBIZ Business / Mission?

Answer: Only information available at our website related to Company or its President / Directors should be given to other eBIZ Representatives / Guests for promotion of eBIZ Business / Mission. Any eBIZ Representative violating this will not be allowed to promote our Business / Mission anymore and his / her all pending, forthcoming as well as on going commission will immediately be stopped.

42. I am organizing several weekly Business / Product meetings for my eBIZ Representatives and their Guest for promotion of eBIZ Business / Mission. Do I need to inform about these meetings to the company?

Answer: All Diamond and above eBIZ Representatives must inform all the Business / Product meetings organized by him / her every month. Failing which will lead to denial of all pending, forthcoming as well as on going commission without any prior notice. The decision of the company in this regard would be final and shall be binding on the eBIZ Representatives.

43. Is there any charge for resending the returned online commission transfer?

Answer: If your Online Commission transfer have been returned due to wrong Bank details or account closure, then you have to send a Bank Demand Draft of Rs. 180/- for each returned online commission transferred with your complete address, Distributor ID, Tracking ID, User name etc, with Properly filled Online Commission Transfer form ( For fund transfer only ) available in download section at our website www.ebizel.com to resend your commission cheque / transfer.

44. I am an eBIZ Retailer. Can I convert myself to eBIZ Representative?

Answer: Yes, By accumulating 10K PV from purchase of various eBIZ Packages / Products.

45. What is the meaning of Business of Similar Nature as mentioned in Legals?

Answer: Any Direct Sale / Network / Referral Marketing Business dealing with any Products / Services with any Business Model is termed as Business of Similar Nature.

46. What is the meaning of "Join / Commence" Business directly or indirectly as mentioned?

Answer: Joining / Commencing Business of similar nature directly or indirectly means that you can not Join / Commence Business of similar nature directly on your name or indirectly on the name of your Spouse, Father, Mother, Brother, Sister, any close relative or through any legal entity or incorporated company held by you.

47. Can Any eBIZ Representative demand / accept any partial / registration amount for sale of any eBIZ product?

Answer: No eBIZ Representative is allowed to accept any partial or full amount in cash for the sale of any eBIZ product in any circumstances. Purchasing eBIZ Representative must send the Cost of the product directly through a Demand Draft or through online transfer made by them directly on the name of eBIZ.com Pvt. Ltd. only to eBIZ House.

48. Is it necessary to send AFFIDAVIT as given in login area for all Silver and Above eBIZ Representatives?

Answer: All Silver and Above eBIZ Representatives must send AFFIDAVIT as given in login area to eBIZ office within 30 days from the day they have achieved new designation otherwise all the pending, forthcoming as well as on going commission would be stopped without any prior notice.

49. Is there any grace period available to complete required condition?

Answer: No grace period is available, so you need to complete the required conditions within specified period only.

50. What are PV (Personal Volume), BV (Business Volume ) , RV (Retail Volume ) ?

Answer: PV ( Personal Volume ) : Whenever you buy any product you will earn Personal Volume. Each and every product is assigned Personal Volume.

BV ( Business Volume ) : Whenever Representative introduces a new Retailer and Retailer buys any eBIZ Package, Representative earn Business Volume. Each eBIZ Package is assigned Business Volume.

RV ( Retail Volume ) : Whenever Representative introduced a new Retailer and Retailer buys products from Retails section, Representative and his / her 3 level upper Sponsors earn Retail Volume. Each and every Retail product is assigned the respective Retail.

51. When PV (Personal Volume), BV ( Business Volume ) , RV (Retail Volume ) gets credited ?

Answer: It will be credited after competition of cancellation period of various purchased products.

52. I wanted to join eBIZ directly as Representative only. How to join ?

Answer: NO, You cannot join as eBIZ Representative directly. First you have to sign up as Retailer and only after accumulation of 10K PV you can become Representative.

53. What are Purchase Price, MRP and Selling price of our products available in Retail section?

Answer: Purchase Price : The price on which Retailer / Representative buy products from eBIZ.
MRP : Maximum Retails Price of any products as listed against each and every product. Retailer / Representative not allowed to sell product above MRP.
Selling Price : The price on which Retailer / Representative sell any products to their customer.

54. I am Retailer of eBIZ, How I can get commission under Retail as well as Group compensation plans?

Answer: No, If you have joined as Retailer, you will not be eligible for any type of compensation plan. Only Representatives are eligible for Group as well as Retail compensation plans. However, you can buy products available online in our product section at discounted price and sell these product on or below MRP and earn the difference.

55. I am Retailer of eBIZ, Some of my knowns are interested to join eBIZ, I am unable to find option to introduced these people?

Answer: If you are Retailer then you are not eligible to introduce any Retailer / Representative.

56. I am an eBIZ Retailer and want to purchase eBIZ products at Retailerís price and further sell to the customer upto the max of MRP or below as listed by eBIZ, can I start doing this just immediately after been sponsored ?

Answer: Yes you can but subject to sending ACCEPTANCE FORM duly signed by you which should be signed by your sponsoring Representative as a witness as well within 10 days from the date of your registration. If we not receive the same within 10 days your position will be put on hold and you will not be allowed to buy any product from eBIZ and do any further business.